Menhow Launches "Customer Relationship Management and Negotiation Skills" Special Training – Enhancing Capabilities to Solidify Core Competitiveness in Customer Service

To strengthen the sales team's capability in serving key clients and improve the level of customer relationship management and business negotiation, Menhow launched a special training program on "Customer Relationship Management and Negotiation Skills" from September 4 to 5, 2025. With the goal of "enhancing customer experience and creating customer value," all sales staff participated fully throughout the training. Through systematic learning, they achieved an upgrade in service capabilities, injecting new impetus into the company's efforts and products of Membrane Switch &Silicone Parts to build a higher-quality customer service system.

This training invited senior industry lecturers to give lectures, focusing on the core pain points and key needs in key client cooperation. The lecturers conducted in-depth explanations on practical skills such as strategies for hierarchical maintenance of key clients, methods for building long-term cooperative relationships, as well as demand exploration, objection handling, and formulation of win-win solutions in negotiations.

During the training, participants exchanged experiences and discussed problems based on real cases from their daily work. Through the collision of ideas, they deepened their understanding of the course content and effectively transformed theoretical knowledge into practical, actionable capabilities.Provide customized solutions for customers.

In the future, the trained team will fully apply the learned skills to customer service work: improving service matching through more accurate demand insight, reducing customer waiting time with more efficient problem-solving, and deepening customer trust through more empathetic communication. They will effectively convert the training outcomes into a "more reassuring, convenient, and caring service experience" for customers, laying a solid capability foundation for achieving the goal of "long-term win-win with clients."